Safety is always our top priority. While we will make every effort to carry out our scheduled programming, if the Captain determines that a tour or sail must be delayed or cannot take place due to weather, the Captain’s word is law.
If tickets are sold and the weather forecast takes a turn for the worse, we will email and text all ticket holders as soon as possible when a weather-related delay or cancellation decision has been made. We will do everything we can to alert you as far ahead of time as possible.
We reserve the right to refuse admission to anyone deemed intoxicated.
All ticket purchases are final and non refundable unless a tour or sail is canceled by Tall Ship Providence.
In the event that we are unable to host a scheduled tour or sail, every effort will be made to reschedule. If that is not possible, a refund will be issued via the means of purchase (i.e., credit card or PayPal). A ticketing fee and credit card processing fee is added to each ticket purchase, so while we can refund the cost of a ticket, we cannot refund these fees.
For a sail which must be shortened due to weather concerns, if at least half of the sail has taken place before the Captain decides the ship must return to the dock, the sail will be considered to have taken place and no refunds or rescheduling will be issued. If less than one hour of the sail has taken place, we will work with you to rebook for another date, or issue a refund for 50% of the original ticket price (minus ticketing & processing fee) via the means of purchase (i.e., credit card or PayPal).
For Charters that are canceled due to weather, we will make every effort to rebook the Charter on another evening. For Charters that are delayed for less than an hour, no refunds will be issued. If a Charter must be shortened due to passenger misbehavior, no refunds will be issued.
Due to the historic nature of the ship, Providence is not accessible to wheelchairs. While we would love to accommodate guests with limited mobility, our gangway is narrow and access from deck to deck aboard ship is via steep ladders and narrow steps. If visitors are able to walk short distances, we will happily show them as much of the ship as possible.
Please note that the gangway and ladders may also present a challenge to families visiting with small children. Although our staff goes to great effort to ensure the safety of every visitor, parents are asked to be especially vigilant in watching and assisting their children while they are on the ship. While our ladders are no more challenging than most playground equipment, the size of the gaps between the rungs may be difficult for children under 5.
Service animals are permitted aboard Providence and in the Maritime Heritage Center provided that they remain under the control of their handler. Please note that the ladders to move from one deck to another may present a challenge to some service animals. Pets and Emotional Support Animals are not allowed. Please be aware that the deck of the ship may be splintery for animals with bare paws.