Safety is always our first priority. While we will make every effort to carry out our scheduled programming, if the captain determines that cruises must be delayed or cannot take place due to weather, the captain’s word is law.
To keep cancellations to a minimum, tickets for themed cruises will not be released for sale until we have determined that the weather is cooperating. Ideally, tickets will be released seven days before the scheduled date, but if the forecast is unclear, we will wait until we can determine if it is likely that the cruise will take place. We apologize for the inconvenience, but delayed sales are better than canceled cruises!
If tickets are sold and the weather forecast takes a turn for the worse, we will email and text all ticket holders as soon as possible when a weather-related delay or cancellation decision has been made.
For delayed cruises, no refunds will be issued.
For cruises canceled due to weather, we will make every effort to rebook our passengers on another cruise. For those who are visiting from outside the area or cannot be rebooked, we will issue a refund within 72 hours for the original ticket price (minus a $3 processing fee) via the means of purchase (i.e., credit card or Pay Pal).
For cruises which must be shortened due to weather concerns, if at least 45 minutes of the cruise has taken place before the captain decides the ship must return to the dock, the cruise will be considered to have taken place and no refunds will be issued. If less than 45 minutes of the cruise has taken place, we will issue a refund within 72 hours for 50% of the original ticket price (minus a $3 processing fee) via the means of purchase (i.e., credit card or Pay Pal).
If a cruise must be shortened due to passenger misbehavior, no refunds will be issued.
In the unlikely event that we are unable to host a scheduled Daily Tour (such as a weather emergency), every effort will be made to reschedule your tour. If that is not possible, a refund will be issued within 72 hours for the original ticket price (minus a $3 processing fee) via the means of purchase (i.e., credit card or Pay Pal).
All ticket purchases are final and nonrefundable unless a cruise or tour is canceled or delayed as noted above.
Please note that all ticket prices include a $1.50 processing fee, so while we can refund the cost of a ticket, we cannot refund the fee for processing either the purchase or the refund.
Unfortunately, ships in the eighteenth century were not accessible to wheelchairs and ours is not either. While we would love to accommodate guests with limited mobility, our gangway has multiple steps, and access from deck to deck aboard ship is via steep ladders and narrow steps. If visitors are able to walk short distances, we will happily show them as much of the ship as possible. We will also have photos available to show the parts of the ship that are inaccessible to them.
Please note that the gangway and ladders may also present a challenge to families visiting with small children. Although our staff goes to great effort to ensure the safety of every visitor, parents are asked to be especially vigilant in watching and assisting their children while they are on the ship. While our ladders are no more challenging than most playground equipment, the size of the gaps between the rungs may be difficult for children under 5.
At the current time, we are unable to accommodate strollers at our Visitor Center or the pier where the ship is moored. We apologize for the inconvenience.
On a related note, the closest available restrooms are the public restrooms located near the Blackwall Hitch restaurant in the heart of the Old Town Marina. This is approximately a three-minute walk from our Visitor Center.